HOME    |    CONTACT US    |    SEARCH   
 
ABOUT US     |     COMMISSIONERS / MANAGEMENT     |     CAREER OPPORTUNITIES     |     COMMUNITY                

All news

WEATHER IMPACTS ABILITY TO KPUD READ METERS

by Feb 12, 2019

Winter wonderland is decreasing the speed and in some cases effectiveness of our meter readers. 

snowy-cabin-picture

The winter wonderland throughout Klickitat County is decreasing the speed and in some cases effectiveness of our meter readers.  Klickitat PUD meter readers are on the ground doing the best they can to obtain your meter reads, maintain a schedule and stay safe. 

Water meters are extremely difficult to locate and read when there is snow on the ground.  If there is snow over your water meter and it is not radio read, it will be estimated automatically.  As soon as a read is obtained, there will be an estimate adjustment.

Electric meters may be estimated if there is not clear access to the meter.  Hazards from snow, ice or other slippery surfaces present one of the greatest threats to our meter readers’ safety.  KPUD meter readers are instructed to exercise caution in these conditions and not place themselves (or others) in harm’s way.  KPUD wants to minimize damage to your personal property and KPUD equipment, so if there is an issue we will proceed with caution.

We apologize for any inconvenience an estimated read or additional read days may cause, but assure you that the usage (and usage costs) will be adjusted with the next actual meter read.  Estimated reads are generated by a program that assesses usage trends.  If your meter is snowed in and you don’t want an estimated read, please contact us with your meter read. If you live outside the city limits and have a self-read meter, please submit your reads regularly to avoid the need for estimates and adjustments. 

With the office not as accessible as it usually is due to weather conditions, we’d like encourage you to enroll in SmartHub.  It’s a great customer tool that lets you submit reads, make payments, and view other important account information.  It is available at @ www.klickitatpud.com .  We can be reached during business hours at 773-5891 or 493-2255.

Thank you for your understanding, and as always we strive to serve our customers to the best of our ability under all conditions.