HOME    |    CONTACT US    |    SEARCH   
 
ABOUT US     |     COMMISSIONERS / MANAGEMENT     |     CAREER OPPORTUNITIES     |     COMMUNITY                
Klickitat PUD

All news

SCAM ALERT

by Apr 21, 2020

The KPUD encourages customers to be cautious when providing personal information. When in doubt, call the PUD at 509-773-5891 or 509-493-2255 or log into SmartHub to verify your account status. SmartHub is a great place to manage your notification method.

wcs-scam-alert

During this time, KPUD has suspended disconnects for non-payment and late notices for customers impacted by COVID-19.  Impacted customer need to call for payment arrangements and assistance options.

 

A few customers have unfortunately reported there is a telephone scam attempting to collect money and update credit card information while impersonating PUD employees.  There have been reports that the scammers are even able to make caller ID suggest they are the PUD calling – be very cautious in all instances.

Typically, PUD customers will not receive a phone call from the PUD about disconnect, without receiving other notifications as well.  Disconnects for non-payment occur during normal working hours, Monday-Friday, providing one more opportunity for customers to make arrangements.

To updated credit card information, PUD customers need to log into SmartHub and manage their payment methods. 

The PUD encourages customers to be cautious when providing personal information.  When in doubt, call the PUD at 509-773-5891 or 509-493-2255 or log into SmartHub to verify your account status.  SmartHub is a great place to manage your notification method.