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Klickitat PUD

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SCAM ALERT

by Oct 27, 2022

The KPUD encourages customers to be cautious when providing personal information. When in doubt, call the PUD at 509-773-5891 or 509-493-2255 or log into SmartHub to verify your account status. SmartHub is a great place to manage your notification method.

wcs-scam-alert
 

A few customers have unfortunately reported there is a telephone scam attempting to collect money and update credit card information while impersonating PUD employees.  There have been reports that the scammers are even able to make caller ID suggest they are the PUD calling – be very cautious in all instances.

PUD customers will receive a phone call from the PUD about disconnect,  but they will be instructed to contact the office to make arrangement or payments.  PUD customers subject to disconnect receive email and/or late notices as well.  Disconnects for non-payment occur during normal working hours, Monday-Thursday, providing an opportunity for customers to remedy account issues.

To updated credit card information, PUD customers need to log into SmartHub and manage their payment methods. 

The PUD encourages customers to be cautious when providing personal information.  When in doubt, call the PUD at 509-773-5891 or 509-493-2255 or log into SmartHub to verify your account status.  SmartHub is a great place to manage your notification method.