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Klickitat PUD

Klickitat PUD COVID-19 en Programas de Atencion al Cliente

COVID-19 Resources

Klickitat PUD COVID-19 Customer Support Programs

  

Klickitat PUD commissioners recognize the economic impacts of COVID-19 and have temporarily suspended the following customer billing practices through August 1st, 2020:

  • Assessment of the 1% late fee on past due balances
  • Disconnects for non-payment
  • Late Notice fees related to past due balances 

The following programs are available to Klickitat PUD customers who need assistance paying their PUD bills due to economic hardship as the result of the COVID-19 pandemic.  Klickitat PUD requests customers with overdue bills contact PUD customer service for assistance options at 800-548-8357 or 800-548-8358.


handsKlickitat PUD customer service staff will work with customers to establish a reasonable, mutually beneficial payment arrangement or budget payment plan:

  • Payment arrangements:  While customers are still obligated to pay for electricity they consume, KPUD will be as flexible and as reasonable as possible with payment arrangements to minimize customer impact.  Payment arrangements can be made directly with customer service and will be handled case-by-case depending on the account status and payment arrangement history.
  • Budget Payment Plan: The budget payment plan averages your monthly bills so you pay the same amount each month.  If your account is behind due to COVID, the past due amount may be spread over the next 6 months to help customer recover.  If you go off the budget plan, close your account, or move to another address, the balance becomes due immediately. KPUD customer service can be reached at 800-548-8357 or 800-548-8358.

 

                                                     WAGAP


Klickitat PUD partners with Washington Gorge Action Program (WAGAP) to help those in need.  WAGAP administers the Low Income Home Energy Program (LIHEAP) and the COVID Aid Special fund and disburses energy assistance directly to Klickitat PUD on behalf of eligible customers.   WAGAP will process your applications for the programs below, they can be reached at 509-773-6834 or 509-493-2662.  Here is the link to start the process Washington Gorge Action Programs .

  • Low Income Home Energy Assistance Program (LIHEAP): LIHEAP is a federally funded program that helps low-income households with their home energy bills. 
  • COVID Aid Special Fund:  Washington’s Governor approved a temporary COVID aid special fund which is part of an expanded LIHEAP program.  The pledge amount for assistance is a flat $500 for those who are at 125% of FPL.  Income can be qualified based on one month’s documentation of the standard three month’s documentation.

lightbulbKlickitat County Economic Development (KCED) is a great source of information regarding grants and loans available for small businesses.  We are grateful KCED processes applications for KPUD COVID-19 Small Business Customer Assistance Program:

  • KPUD COVID-19 Small Business Customer Assistance Program: Klickitat PUD developed a program designed to assist impacted local small businesses. Discounts are based on business type and provides up to $600 per business in usage or base fee discounts.  Full program details 

    KCEP can be reached at 509-773-2410 or click here for the application

  • discountKlickitat County Senior Services approves applications and recommends award for Low Income Senior Discounts:

  • Klickitat PUD Low Income Elderly Discounts:  Klickitat PUD offers a 5%, 15%, 25% or 35% low-income discounts to qualified low income seniors.  This program runs from December to May and is reviewed and approved annually. Please review eligibility requirementsKlickitat County Senior Services can be reached at 509-773-3757 or 509-493-3068.


                                        OWH

Gol
dendale Christian Fellowship (GCF) approves applications and makes award recommendations to KPUD for Operation Warm Heart:

  • Operation Warm Heart:  Klickitat PUD’s Operation Warm Heart is a year-round program that is available for qualified customers regardless of income.  Customer must demonstrate they are experiencing a temporary financial hardship based on factors beyond their control (COVID).  Customers with long-term poor credit history may not qualify.  A consistent effort to make payments is important.  Customer must have 1-year of service, prior to seeking assistance. Except in an emergency situation, OWH funds are for 1-time distribution.  Customer may be required to match pledge amount and pledge shall not exceed $500.  Contact KPUD customer service at 800-548-8357 or 800-548-8358 to request and submit an application.

If you want to give to those in need – consider Operation Warm Heart   You can round up your bill or choose a dollar amount to give to those who need help paying their bill.  At your request, customer service can set it up for you.

Klickitat PUD asks that customers who can pay their monthly bill please continue to do so. This will help us maintain business continuity while providing flexibility to those most impacted by the pandemic. We understand many customers are experiencing financial hardship, so our Customer Service staff is available during regular business hours of 8:00 to 5:00, Monday through Friday at 800-548-8357 in Goldendale and 800-548-8358 in White Salmon to discuss payment assistance and arrangement options.  Although the building lobby is currently closed, we are here to serve you.

This page is posted in accordance with proclamation 20-23.6 with a posting date of July 23,2020.